RescueBox FAQs -- DO NOT DELETE

Frequently Asked Questions

► What is RescueBox?

SPOIL YOUR PET! RescueBox is a monthly subscription of curated pet products that will make your pet fall head over paws in love with you! From treat lovers, to strong chewers, to playful buddies, we hand-pick each box with your pet in mind.

Our passionate team of pet experts create a surprise box full of toys, treats and chews great for pets of any age. We put a great deal of thought into the making of each box and only use the highest quality products! We work with our charitable partners who are on the ground tirelessly helping animals that need your help the most.

Every delivery has a unique theme and each box contains toys, treats, and chews hand-selected by our team of passionate pet-lovers. For example, popular past themes included “Under The Sea”, “Safari Adventures”, “Back To School”, and “A Pirate’s Life.”

We have a cat box and 3 different size dog boxes to choose from. Not only will your pet enjoy their box of goodies, with each box you receive RescueBox will donate food to shelter pets in need throughout the USA!

► How much is shipping?

Shipping is free on all subscription purchases! We’re currently only shipping to USA (excluding Guam and Puerto Rico) only but are looking forward to expanding overseas in the near future!

► How can I sign up for RescueBox?

Simply select the box type above that is tailored to your pet's size and determine the subscription that works best for you, then click the "Complete Subscription" button to input your address and payment information. Your first box will ship immediately, with a new box each month after that. Get started now!

► What programs does RescueBox offer?

SPOIL YOUR PET! Does your pet love getting a new and exciting box of presents every month? Then a RescueBox subscription is perfect for you! Our passionate team of pet experts create a surprise box full of toys, treats and chews great for pets of any age. We have a cat box and 3 different size dog boxes to choose from. Not only will your pet enjoy their box of goodies, with each box you receive RescueBox will donate food to shelter pets in need throughout the USA.

► Which size option is right for my pet?

Our boxes are designed with a pet's size in mind. We offer four different options, based on weight: Small Dog (up to 20 lbs), Medium Dog (20 to 50 lbs), Large Dog (50 lbs or larger), and Cat (great for all sizes)

► Where are your edible products made / sourced?

Most of our treats and chews are made in the United States and Canada. Select chews are sourced from South America in USDA facilities. We DO NOT sell any edible items from China.

Supervisory Note: Like with any treats or chews, we highly recommend supervising your pets during consumption. While all our treats and chews are of high quality, every pet reacts and responds to treats differently. Be cautious of any sharp debris that could result randomly as a bi-product of a bone being chewed. While rare, it is possible that one of the natural chews & bones breaks off into a sharp piece so we recommend supervising during the consumption process. This is not just a recommendation for treats and chews provided by RescueBox but any consumable product being chewed on by a pet from any source should be supervised. Happy chewing!

► When will I be billed?

Subscriptions prior to April 2024 will be billed upon the monthly anniversary date of the initial order. So, for example: If you began your RescueBox subscription on January 12th, you would be billed for your next subscription on February 12th, then March 12th, etc. We will email you 3 days prior to your next order being processed.

Subscriptions started after April 2024 will be billed for the initial order immediately, and then on the 3rd of each month after that. So, for example: If you began your RescueBox subscription on January 12th, you would be billed on January 12th, then again on February 3rd, then on March 3rd, etc.

► When does RescueBox ship?

The process to ship your first box will begin immediately after you completing your subscription checkout. For future subscription orders, we will ship your next box on the 3rd of each month. You should expect to receive your RescueBox within 5-7 business days.

► Can I customize my box?

We do not offer customization or special requests for your RescueBox at this time. However, we do take great pride in our ability to find the best pet products out there to keep you and your pet delighted.

► What charities does RescueBox support?

GreaterGood and The Animal Rescue Site has teamed up with Greater Good Charities - an independent 501(c)(3) charitable organization devoted to improving the health and well-being of people, pets, and the planet. Every purchase you make at The Animal Rescue Site helps feed shelter animals, and because RescueBox subscriptions are part of our Subscribe 2 Good™ program, you double your impact with each RescueBox order!

GreaterGood has given over $60 million to charity partners and programs worldwide that work toward their mission -- including millions of dollars worth of support to animal rescue programs around the world. Please watch this video to learn more about our partnership with Greater Good Charities:

► I have an issue with my RescueBox. Help!

Pleaese contact our helpful customer service team with the email address of associated with your RescueBox subscription or your RescueBox order number so we can quickly resolve this issue for you.

► How do I update, cancel, pause my RescueBox?

With an account for The Animal Rescue Site store, you can easily adjust the delivery schedule of your RescueBox subscription, edit address & payment information, view past orders, and much more! Simply login to your existing account or create an account with the email address matching your RescueBox product subscription and select “Manage Subscriptions” to view or manage your product subscriptions.

Visit the Manage Your Product Subscription section of our Subscribe 2 Good™ Frequently Asked Questions for step by step instructions and more details.